I.T. Help Desk Services

I.T. Help Desk Services

Nexgen Business Solutions provides I.T. Help Desk Services. We troubleshoot and fix computer, server, networking, printer and phone issues. We work with different operating systems such as Windows 95, 98, XP, ME, 2000, 2003 Server, 2008 Server, 2012 Server, Linux and Mac OS. We can also provide computer programming support services. Our consultants are experts that have a minimum of ten years working in the computer field. In order to extend the best possible I.T. Help Desk support value to our clients, we can provide technical support and assistance on a case-by-case, monthly or annual basis.


Per Incident - Case Per Case Basis:

With our case per case basis, we bill clients after we resolve the issues they required us to fix. There are no contracts for this type of service.


Per Month - Support Agreement:

We bill clients once a month for any technical support incidents at the agreed rate in the promotional agreement. Based on the monthly service agreement, we will provide "x amount" of hours per month to support your business. Any overages will be billed at a discount from our regular rate of $150 per hour. We require a deposit of one month advance payment to get started. We accept credit card or company checks.


Typical Support Explained:

Under a typical support agreement, clients can receive technical support via phone, fax, email, web site, and remote administration; Monday through Friday, 9am-5pm. excluding holidays. Typical support includes technical support, instruction, remote administration, consulting, error correction (no charge), and time/cost estimation for additions/enhancements. A client's primary point of contact is also accessible through cellular phones and pagers for instant or emergency communication.

Some clients require 24-hours-a-day, year-round support, or have other support requirements.

These types of extended support options are considered independently for each client and can be included in an additional support agreement.