Managed IT That Runs Your Infrastructure — Not Just Monitors It.
Nexgen Business Solutions has managed IT infrastructure for Central Florida businesses since 2003. We monitor, manage, secure, and support the full technology stack — networks, servers, endpoints, phone systems, and cybersecurity. One team. One point of accountability. 22 years of hands-on experience.
Every Call Answered. Every Hour. From Day One.
Before we talk about what Nexgen manages, we need to address the most common complaint business owners have about IT companies: nobody answers when something goes wrong.
That is not how Nexgen works.
When you call Nexgen support — at 9 AM on a Tuesday or midnight on a Saturday — an AI system answers immediately. It creates a support ticket, logs the full detail of your issue, and routes it to the appropriate person based on severity and category. No voicemail. No press-1-for-nothing queues. No waiting until morning to find out whether anyone knows your server is down.
Most managed IT providers at any price point do not do this. We built it into every package because it should not be optional.
Your team gets the same experience your best customers get from your business: someone picks up.
What Reactive IT Actually Costs You
Break-fix IT sounds affordable until you add up what it actually costs.
Every hour your team cannot work because a server is down has a dollar value. Every ransomware incident that could have been prevented with proper endpoint monitoring has a dollar value. Every missed lead because your phone system routed to voicemail at 5:01 PM has a dollar value.
The businesses that run on reactive IT are not saving money. They are deferring cost — and typically paying it back at a much higher rate when the inevitable failures occur.
Nexgen’s managed IT model is built on continuous monitoring and proactive resolution. Most issues are identified and resolved before they affect your operations. When a patch is needed, we push it on schedule. When a drive is showing signs of failure, we replace it before it takes down your system. When a threat is detected, we contain it before it spreads.
The systems run. Your business runs. You focus on what you are actually in business to do.
Full-Stack IT Management — What We Cover
Remote Monitoring & Management
Every endpoint, server, and network device monitored continuously — performance, uptime, patch status, and security events. We see problems before your team does.
Unlimited Remote Support
Your team submits a ticket or calls. We handle it. No per-incident fees. No debate over whether the issue is covered. It’s included.
Network Design & Security
From physical cabling and switches to firewall policy, VPN, and network segmentation. CCNP-level Cisco expertise. Networks that perform and protect.
Cybersecurity
Endpoint Detection and Response, SIEM monitoring, threat intelligence, penetration testing, and compliance for HIPAA, GDPR, and CCPA.
VoIP & Business Phone Systems
We design, install, host, and manage your phone system on Nexgen-owned infrastructure. AI-integrated from day one.
Hardware & AI Workstations
22 years of hardware deployment. Custom builds, server racks, workstations. Plus on-premise AI workstation deployment for data privacy.
How Nexgen Is Different From Every Other IT Company You’ve Talked To
We own our infrastructure
Our server infrastructure, VoIP systems, and hosting environment are ours — not AWS or Azure capacity we are reselling to you. We control the stack. When something needs to be fixed, we fix it directly.
We have CCNP-level Cisco networking expertise
Not every managed IT provider can say this. Network design done correctly at the CCNP level means your infrastructure performs reliably and security boundaries are enforced properly from the first cable pull.
We have been here for 22 years
Founded in 2003. We have seen every technology cycle — the ones that mattered and the ones that were noise. That experience shapes every recommendation we make.
We are selective
Nexgen does not take every client that calls. We work with established businesses that value results and understand what professional IT management is worth. Every engagement begins with a Business Systems Audit — a paid, documented assessment of your current environment that gives you real answers regardless of whether you become a client.
AI answers every call, 24/7
Built into every package. Not an upgrade. Not an add-on. Your first call, at any hour, is answered immediately.
The Three Phases of IT That Actually Works
Nexgen approaches managed IT engagements through three phases:
Phase 1 — Stabilize
We audit your current environment — infrastructure, security posture, hardware inventory, and support history — and fix what is broken or misconfigured. No business should be paying for ongoing IT management until the foundation is solid.
Phase 2 — Automate
Once the infrastructure is stable, we layer in automation: AI-answered support, automated patch management, automated monitoring alerts, AI-integrated phone workflows, and wherever else removing manual steps reduces cost and error.
Phase 3 — Dominate
With stable, automated infrastructure, technology becomes a competitive advantage rather than a recurring problem. Your team operates faster, your systems communicate with each other, and your IT partner is actively helping you grow — not just keeping the lights on.
Industries We Serve in Central Florida
Nexgen manages IT infrastructure for businesses across Orange, Seminole, Osceola, Brevard, Volusia, Lake, and Polk counties.
Priority industries where we have the deepest experience:
- Medical and Dental Practices— HIPAA-compliant infrastructure, secure clinical networks, protected health information handling
- Auto Dealerships— DMS connectivity, multi-location networking, vendor system integration
- Law Firms— Privileged data protection, access controls, secure document management
- Construction and Engineering Firms— Project site connectivity, remote team support, data backup
- Hospitality and Hotels— Property management system integration, guest network segmentation, secure back-office environments
- Franchises and Multi-Location Businesses— Standardized infrastructure across locations, centralized management
- Financial Services— Compliance-aligned infrastructure, audit-ready documentation
Explore Managed IT Packages → (/managed-it-packages)
Book Your Business Systems Assessment → (/business-systems-assessment)
Why Your Current IT Company Is Costing You More Than You Think
Break-Fix / Reactive IT
Nexgen Managed IT
See Your Annual IT Downtime Cost
Calculate What One Year of IT Downtime Is Costing Your Business
Most businesses underestimate downtime by 3-5x. The numbers below add up the real cost in minutes.
Nexgen Managed IT clients average under 4 hours of unplanned downtime per year. Book a Business Systems Assessment and we will put real numbers on how we can get you there.
Estimates use a 1.3x labor burden multiplier and 15% recovery overhead. Actual figures vary by industry, hourly wage distribution, and IT incident severity. Based on ITIC 2024 data.
Local Managed IT Across Central Florida
Nexgen delivers managed IT to businesses throughout Central Florida from our Orlando HQ. Click your city for local service details, landmarks, and response coverage.
Frequently Asked Questions
Managed IT is a proactive, ongoing service — your infrastructure is monitored continuously, issues are identified and resolved before they impact your operations, and support is unlimited within the scope of your agreement. Break-fix IT is reactive — you call when something breaks and pay per incident. Managed IT carries a higher monthly cost but consistently delivers lower total annual cost by eliminating the downtime, emergency labor, and data loss that reactive IT produces.
Yes. Nexgen provides on-site IT support for businesses across Central Florida. Business Plus packages include quarterly scheduled onsite visits. Enterprise packages include more frequent onsite coverage. Project-based on-site work — network installations, server deployments, hardware refreshes — is available to all clients and prospects regardless of managed IT package status.
Three things stand out. First, every Nexgen managed IT package includes an AI-answered inbound support line from day one — every call is answered immediately, 24/7, and a ticket is created automatically. Most MSPs at any price point do not do this. Second, Nexgen carries CCNP-level Cisco networking expertise and owns its own server and VoIP infrastructure — we are not reselling third-party tools. Third, Nexgen has been operating in Central Florida since 2003 — 22+ years of hands-on experience with the businesses and infrastructure in this market.
Response time commitments depend on your managed IT tier and the priority level of the incident. Priority 1 incidents — active system outages, security incidents, business-critical failures — receive immediate response. Enterprise clients carry a 30-minute P1 response commitment around the clock. Specific SLA details for each tier are reviewed during the Business Systems Assessment.
Yes. Cybersecurity is available as an add-on to any managed IT tier and as a standalone engagement. Coverage includes endpoint detection and response, SIEM monitoring, intrusion detection, penetration testing, and compliance frameworks for HIPAA, GDPR, and CCPA. For regulated industries — healthcare, legal, financial services — we recommend integrating cybersecurity coverage into the managed IT engagement from the outset.
Every Nexgen engagement begins with a Business Systems Audit — a paid, structured assessment of your current IT environment, security posture, infrastructure, and support history. You receive a written report with specific findings and a recommended action plan. The audit fee is credited toward your managed IT engagement if you proceed. We do not offer free consultations, because a free conversation cannot give you the honest, documented analysis your business deserves.
About Nexgen Business Solutions
About Nexgen Business Solutions — IT & Managed Services
Nexgen Business Solutions has delivered managed IT services to Central Florida businesses since 2003 — over 22 years of continuous operation in this market. Our team carries CCNP-level Cisco networking expertise and has designed, deployed, and managed infrastructure for hundreds of businesses across Orange, Seminole, Osceola, Brevard, Volusia, Lake, and Polk counties.
We operate our own server infrastructure and host client phone systems and VoIP environments on dedicated hardware we own and manage. We are not a reseller of third-party managed services platforms. We build, configure, and maintain the systems we manage.
Nexgen Business Solutions, Inc.
5401 South Kirkman Road, Suite 310
Orlando, FL 32819
1-866-575-1213 | 407-966-4609
nbsincorp.com